A key staff member in any organisation is the team leader. Participants will gain an understanding of, and skills in, managing professional and direct care staff. The effectiveness of people in this position is essential to the effectiveness and efficient day-to-day running of the organisation and particularly in providing support to ensure social goals are achieved.

WHO SHOULD ATTEND:

Managers, team leaders, coordinators and senior team members

KNOWLEDGE AND COMPETENCIES:

Participants shoudl have an ability to:

• Explain the role of the organisation
• Explain the principles of motivation and use them to assist the motivation of team members
• Improve their personal productivity
• Identify and develop the team
• Manage difficult workers
• Communicate with staff to ensure co-operation and teamwork
• Report and respond to senior managers and the management committee

TOPICS:

• The role of the manager, coordinator and team leader in the Community Service Organisation
• Managing yourself to manage others- personal productivity
• Understanding and identifying ineffective performance
• Leadership style: Day-to-day Management
• Managing the difficult team member
• Team building and team management

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